Privacy Policy

CalVerity Network Systems, LLC ("CalVerity," "we," "our," or "us") respects your privacy and is committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your information in connection with our IT services, including but not limited to network design, digital security, server hosting, and VoIP solutions.

CalVerity Network Systems is a limited liability company based in Los Angeles, California, and operates as a wholly owned subsidiary of Teves Enterprises, a small U.S. corporation acting primarily as a holding company.

1. Information We Collect
We collect information through the following channels:

a. Information You Provide:
- Full name, email address, phone number, company name, and service request details.
- Billing and payment information.
- Communication preferences and service history.

b. Automatically Collected Data:
- IP address, device/browser details when using our website or client portals.
- Usage data for troubleshooting and performance monitoring.

2. How We Use Your Information
We use your data for purposes including:
- Delivering and supporting managed IT services.
- Communicating about appointments, technical issues, or service status.
- Internal reporting, analytics, and service optimization.
- Sending appointment reminders or urgent service alerts (some may be automated).

3. Consent & Communication Preferences
We value your control over your information. You will only receive automated SMS or email messages for marketing or notifications after providing clear, affirmative consent (e.g., replying “YES” to an opt-in prompt).

You will not receive automated marketing or notification messages unless you have explicitly opted in.

Communication Types Include:
- Human-written and automated messages for appointment scheduling, remote troubleshooting, and service updates.
- Outbound calls for support or service follow-up.

4. SMS & Voice Compliance
SMS (Text) Messaging (10DLC):
- We comply with all U.S. and Canadian 10DLC regulations.
- You may opt out anytime by replying “STOP” to a message.
- Message/data rates may apply depending on your carrier.

Voice Call Authentication (STIR/SHAKEN):
- All outbound voice calls are verified through STIR/SHAKEN to prevent spoofing and ensure caller legitimacy.

5. Information Sharing
We do not sell your personal data. Information may be shared with:
- Trusted vendors involved in service delivery (under contract and confidentiality).
- Legal or regulatory bodies when required by law.

6. Data Retention & Security
- Data is stored securely using industry-standard encryption and access controls.
- We retain your information only as long as necessary for service and legal compliance.

7. Your Rights
You may request to:
- Access, correct, or delete your personal information.
- Revoke consent for marketing or automated communication at any time.

8. Contact Us
For privacy inquiries or data requests, contact:
Email: privacy@calverity.com
Phone: +1 (833) 834-2205

9. Cookies & Tracking
We may use cookies and similar tracking technologies to analyze website traffic and improve user experience. You can control cookie preferences in your browser settings.

10. Use of Third-Party Services
We may use third-party vendors and cloud service providers for secure data processing, storage, and communication. These services are subject to their own privacy and security policies.

11. Future Use and Business Expansion
We may expand our offerings to include cloud-based software, subscription-based monitoring tools, and customer-facing management portals. If and when such services are deployed, the same data protection principles outlined in this policy will apply. Users will be notified and may be asked for renewed consent when material changes to data collection or usage occur.

We may also introduce machine learning or AI-driven features in our diagnostics and monitoring tools. These technologies, if used, will comply with applicable privacy standards and only process anonymized or consent-based data.

12. Specific Use Cases and Data Handling Scenarios
In addition to the general practices described above, CalVerity may collect, use, or store personal and organizational data in the following specific situations:

- **VoIP and Unified Communications Services**: Customer call logs, metadata (such as timestamps and caller ID), voicemail data, and device configurations may be stored securely for service continuity, diagnostics, and support purposes.
- **Cloud-Hosted Server Environments**: For clients utilizing CalVerity-hosted virtual machines or cloud services, configuration data, backups, system logs, and user access logs may be retained to ensure high availability and auditability.
- **On-Site IoT or Edge Devices**: When monitoring network-connected hardware (e.g., firewalls, surveillance systems, or smart devices), performance metrics, firmware logs, and security alerts may be collected for monitoring and threat mitigation.
- **Email and Messaging Gateways**: When providing or managing secure email infrastructure, CalVerity may process message headers, delivery logs, and sender/recipient metadata for compliance and deliverability optimization.
- **Remote Monitoring & Management (RMM)**: CalVerity may collect device inventory data, operating system logs, patch statuses, IP address mappings, CPU/memory usage metrics, and security compliance reports as part of managed service offerings.
- **Managed Backup and Disaster Recovery (BDR)**: Data backed up to our infrastructure or cloud partner systems will be encrypted, access-restricted, and retained per agreed-upon data retention policies.
- **Customer Portals and Dashboards**: When launched, users may log in to access billing information, open support tickets, and view real-time service statuses. All usage of these tools will be logged and monitored for security and performance.
- **License and Subscription Management**: Software licensing data, activation keys, and usage telemetry may be collected to facilitate license compliance and renewals.
- **Support Ticket Systems**: Support requests submitted through web forms, email, chat, or phone may be stored along with transcripts, attachments, system screenshots, or diagnostic files shared by the client.
- **AI/ML Feature Development**: If predictive analytics, anomaly detection, or automated threat responses are deployed, CalVerity will clearly label AI-driven functions and ensure that personal data is anonymized or consent-based.

In all these cases, CalVerity applies strict role-based access, encryption in transit and at rest, and detailed audit logging to ensure that data is only accessible by authorized personnel.

13. Legal Disclosures and Regulatory Compliance
CalVerity Network Systems, LLC shall adhere to all applicable federal, state, and international data privacy regulations, including but not limited to the California Consumer Privacy Act (CCPA), the CAN-SPAM Act, and the Telephone Consumer Protection Act (TCPA). In jurisdictions where additional data subject rights apply, such as under the General Data Protection Regulation (GDPR), CalVerity will comply to the extent legally required based on the scope of service and client engagement.

In the event of a subpoena, court order, or regulatory inquiry, CalVerity may disclose personal or business information as legally required, provided such disclosure is limited to what is necessary and proportionate to the request. Clients will be notified unless prohibited by law.

This Privacy Policy is intended to be legally binding and shall be interpreted in accordance with prevailing statutory requirements and best practices for commercial privacy protection.

14. Subdomains, International Considerations, and External Portals

For the purpose of delivering region-specific content, facilitating local regulatory compliance, and enhancing user experience, CalVerity Network Systems, LLC may utilize subdomains of its primary domain (e.g., support.calverity.com, billing.calverity.com, ca.calverity.com, eu.calverity.com) to disseminate country- or region-specific information, host secure client portals, or localize user interfaces. These subdomains are considered official representations of CalVerity's services and are governed by the same privacy standards, data protections, and consent protocols as this policy unless expressly stated otherwise.

Additionally, CalVerity may integrate or link to third-party platforms for the provision of key business services such as, but not limited to:

- Secure customer billing and invoice delivery

- Remote ticket submission and status tracking portals

- Knowledge base and documentation access

- Secure file transfers or signed service agreements

All such external systems are selected based on their adherence to industry security standards, including encryption, access control, and regulatory compliance. Users are responsible for reviewing the terms of service and privacy policies of these third-party platforms prior to use. CalVerity disclaims liability for third-party practices beyond our contractual oversight.

Users who have previously provided affirmative consent (opted in) to receive automated communications from CalVerity via email or SMS may opt out at any time. Every automated email contains a clearly visible 'unsubscribe' link, and recipients of SMS messages may reply with the keyword “STOP” to immediately begin the opt-out process. CalVerity’s internal systems will complete the opt-out synchronization within twenty-four (24) hours. Should a user experience a failure in either of these mechanisms, they are instructed to promptly contact legal-automated-messaging@calverity.com to facilitate immediate manual removal from communication systems. . 

Last updated: December 11, 2024

CalVerity Network Systems Inc.